How to deliver the best user experience to each customer?
« The performance of our aftersales service is largely improved as each collaborator is now able to communicate with one single voice in so many different languages. »
Olaf Rehders, E-business Project Manager at CLAAS
The challenge
In its global business, CLAAS wants to offer a customer service in a language its clients understand and ensures they have a consistently excellent experience whatever their point of contact with the organization.
Per poter fornire il miglior servizio possibile ad ogni cliente nel mondo, CLAAS ha dovuto trovare la soluzione giusta per localizzare efficientemente la propria communicazione e documentazione in diverse lingue, garantendo allo stesso tempo la protezione della privacy di ogni singolo cliente.
